In today's fast moving environment professional managers need to be both knowledgeable and expert in the technical side of their role, but also have to be effective communicators in order to facilitate and gain agreement effectively.
AIS teaches a win/win problem-solving approach for the relationship between you, the manager, and senior executives or end user 'customers' in this approach. AIS views the purpose of the interaction with the 'customer' as solving the customer's problems – not 'selling' your view. Because the influencing/selling/buying process is a dynamic interaction between a manager and a customer, this programme centres on the attitude and skills for productive relationships and adoption of solutions.
Participants can bring a current opportunity to the workshop and learn how to influence customers and promote rapid adoption of a proposed solution.
AIS is a three-day workshop designed to help business professionals to gain knowledge and skills about the dynamics of an effective, customer-focused influencing process.
The seminar is enhanced by the optional use of the 'Customer Relationship Inventory'. This research-based instrument provides managers with individualized feedback from their customers' perspectives along the four Key stages of the Influencing process; Relating, Discovering, Advocating, and Supporting. It also provides a measure of overall customer satisfaction.
The program consists of five distinct, yet integrated, units that describe the philosophy and processes of a highly effective influencing approach from a problem-solving perspective.
At the AIS workshop you will learn new skills as described in each of the following sections;
Relating (Learn how to overcome the barrier of no Trust)
Discovering (Learn how to overcome the barrier of no Need)
Advocating (Learn how to overcome the barrier of no Help)
Supporting (Learn how to overcome the barrier of no Satisfaction)