Training on Target that will help you reach your business goals.
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Most call centre staff are trained simply to take customer orders and deal with problems.
This programme, based on the internationally successful programmes developed by Aslan Training and the Alchemy Solutions Group, is designed specifically to help salespeople to add value to their own and their customers' organisations by actively looking for opportunities to up-sell in both inbound and outbound calls.
The programme is in two parts. The first builds measurable, behavioural skills with the sales team, while the second trains managers / team-leaders to assess and coach the skills to the desired level.
Click here for 'Call Centre Selling' printable information sheet